Return & Exchange Policy
At Restored Athletics, we are committed to providing our customers with the best shopping experience possible. We understand that sometimes products may not meet your expectations, arrive damaged, or require an exchange. That's why we have established a comprehensive Return & Exchange Policy to ensure your satisfaction.
1. Eligibility for Returns, Exchanges, and Refunds:
- Our policy lasts for 15 days from the date of delivery. If 15 days have gone by since your purchase was delivered, unfortunately, we can't offer you a return, exchange, or refund.
- To be eligible for a return, exchange, or refund, the item must be unused, in the same condition that you received it, and in the original packaging. It must also have all tags and labels attached.
2. Valid Reasons for Returns, Exchanges, and Refunds:
We accept returns, exchanges, and refunds for the following reasons:
- Dissatisfaction with the product's quality, fit, or performance.
- The product arrived damaged or defective upon delivery.
- You received the wrong item.
3. Initiation of Return or Exchange Process:
To initiate a return, exchange, or refund, please follow these steps:
1. Contact our Customer Support Team within 15 days of receiving your order. You can reach us via email (email here) or by our connect with us form (view here) and allow adequate time for our team to respond to your request.
2. Our Customer Support Team will guide you through the process to ensure an efficient process regarding your inquiry. Be sure to check your email as we will send updates in order to fulfill your request.
4. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged product). We recommend using a trackable shipping method to ensure your return reaches us safely. We are not responsible for any lost or damaged returns during transit.
5. Inspection and Processing:
Once we receive your returned item, our team will inspect it to ensure it meets our return/exchange eligibility criteria. If the item is approved for return or exchange, we will process your request accordingly.
6. Refunds and Exchanges:
- Refunds: If your return is approved, we will initiate a refund to your original payment method. Please allow a few business days for the refund to be processed and reflected on your account.
- Exchanges: If you are exchanging the item for a different product, size, color, or style, we will ship the replacement item once we receive and inspect the returned item.
7. Contact Us:
If you have any questions or concerns regarding our Return & Exchange Policy, please contact our Customer Support Team via email (email here) or by our connect with us form (view here). We are here to assist you and ensure your satisfaction.
By continuing to use our website and services, you consent to the practices outlined in this Return & Exchange Policy.
Note: This Return & Exchange Policy is subject to change without prior notice. Please refer to the policy available on our website for the most up-to-date information. Restored Athletics makes all final decisions regarding returns and exchanges.
Thank you for reading and choosing Restored Athletics!
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Last Updated: August 2023